Conflict Management Skills


Increase awareness of the role and importance of conflict management in our lives. Conflict is inevitable. Ineffectively managing conflict harms relationships and leads to missed opportunities, reduced productivity, lower retention levels, and general employee dissatisfaction. Improved conflict management begins with an awareness of common conflict dynamics and ways to work through them.

Increase awareness of behavioral tendencies and styles associated with conflict management. Learning to recognize the patterns and modes of behavior associated with how we think and act in conflict is an essential ingredient to improved results.

Introduce a systematic framework for improving conflict management. Through a combination of concepts and learning tools, we help participants break down the conflict management process into a series of critical factors. These factors can then be used to help participants systematically prepare for, conduct, and manage conflict.

Provide participants with opportunities to assess and improve their skills. Increased awareness and a systematic framework are most valuable when tied directly to practical skill building. Throughout the workshop, skills are developed through exercises, personal cases, and case studies. Specific topics addressed include improving the skills of empathy and assertiveness, making the shift from positions to interests to options, and recognizing and handling a wide range of conflict management styles.

Help participants connect their learning to their professional and personal challenges going forward. We will leave participants with insights on how to apply theory and skills in practice by integrating real examples from the participants' world and encouraging the development of personal learning plans.

Sample syllabi and detailed course descriptions are available upon request.
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